Consultation Terms & Cancellation Policy

• Session Format: All services (both individual and couples consultations) are conducted exclusively online via a secure video conferencing platform (Google Meet or another link provided in advance). • Duration & Pricing: Specific session duration and pricing for each service (individual or couples consultation) are specified during booking or agreed upon individually. • Environment: The client undertakes to ensure a private, quiet, and secure setting with a stable internet connection throughout the session.

• Payment in Advance: Payment must be completed in advance, no later than 3 days prior to the scheduled session. • Payment Instructions: Detailed payment instructions and billing information are sent to you via email upon agreeing on the consultation time. • Unpaid Slot Release: If payment is not received within this deadline, the reservation is automatically cancelled and the time slot is released to others or waiting list members. • Payments are accepted securely via online card payments (Stripe) or direct bank transfer.

• Please notify me about any wish to reschedule or cancel a consultation no later than 24 hours before the session start time. • If notification is provided later than 24 hours in advance, or in the case of failure to join the online video platform, the consultation is deemed completed and fees are non-refundable.

• In the event of unexpected illness or other *force majeure* circumstances notified less than 24 hours in advance, the consultation can be rescheduled free of charge 1 time, provided notice is given prior to the session start. • Repeated cancellations are subject to the standard policy (fees non-refundable and not transferable).

• If the client arrives late, the session duration is not extended to preserve the schedule of subsequent clients. • If the client is more than 15 minutes late without prior notice, the session is cancelled and considered completed (fee non-refundable).

• If a consultation is cancelled due to my fault (e.g. unexpected illness or technical disruption on my end), another mutually convenient time is agreed upon or a full refund of the amount paid is issued.

• All cancellation or reschedule requests must be submitted in writing: – By email to: laiskasvytautei@gmail.com – Or via the management link in your booking confirmation email. • The notice time is recorded based on the email timestamp in the Lithuanian timezone (Europe/Vilnius).